1. Online Reservations

• All reservations made online or by phone are not considered final or confirmed until reviewed and approved by a Company representative.

• Confirmation will be sent via email and text message from (888) 587-9092 or (516) 274-0007 with the finalized details and price.

 2. Cancellations & Deposits

• All deposits are non-refundable.

• Cancellation penalties:

  • Sedan / SUV: 100% charge if cancelled less than 2 hours before pickup.

  • Sprinter Vans / Limousines / Buses: 100% charge if cancelled less than 72 hours before pickup. 

• After confirmation: Any cancellation, regardless of notice, is subject to penalty once finalized by dispatch.

• Chauffeur On Demand Corp is not responsible for mechanical breakdowns but will reschedule lost time on a mutually agreed date.

 3. Client Responsibilities & Fees

• Clients assume financial liability for damages caused during service.

  • Carpet/seat burn: $100 per item

  • Sanitation fee: $250

  • Drink spills/vomit cleanup: $250 (Car), $350 (Sprinter)

• Alcohol consumption and drug use are prohibited by law.

• The driver has the right to terminate service without refund for client misconduct.

• Smoking is prohibited in vehicles unless explicitly allowed by the driver.

• Vehicles cannot be loaded beyond seating capacity.

 4. Payment

• All balances must be paid to the driver before the start of service.

• Overtime charges apply after the first 15 minutes past scheduled time.

• Payments are due in full for no-shows or last-minute cancellations.

 5. Flight & Baggage Policies

Flight Changes

• Passengers must notify dispatch at least 6 hours before pickup of any flight changes.

• Failure to notify will result in a full cancellation charge.

 Grace Periods & Wait Time

• International Flights: 60 minutes grace period; thereafter $1.00/min.

• Domestic Flights: 45 minutes grace period; thereafter:

  • Sedan: $1.25/min

  • SUV: $1.55/min

  • Sprinter: $2.00/min

• Customs Arrivals:

  • Driver waits 60 min (international) / 45 hr (domestic).

  • If no contact is made, full fare will be charged.

  • If passenger requests extended wait, wait time rates applies 

Non-Airport Pickups

• 15-minute grace period; thereafter:

  • Sedan: $1.00/min

  • SUV: $1.25/min

  • Sprinter: $1.50/min

Baggage

• Passengers are responsible for collecting luggage and personal items.

• Chauffeur On Demand is not responsible for lost airline baggage.

• Waiting time applies after grace periods if luggage delays occur.

 6. Cruise Ship & Pier Pickups

• Client must contact dispatch at (516) 274-0007 or the assigned chauffeur upon disembarkation.

• No-show: Full fare will be charged if no contact is made.

• Driver waits 30 minutes from scheduled time; 15-minute grace at cruise terminals, 10-minute grace at piers.

• Wait time after grace: $1.00/min.

• Pickup time changes must be requested 12 hours in advance.

 7. COVID-19 Safety

• All vehicles sanitized daily with steam wash and electrostatic spray.

• Vehicles disinfected between each ride.

• Chauffeurs wear masks and gloves, with sanitizer and wipes available for passengers.

• Drivers screened daily and tested weekly.

• Partition-equipped vehicles available upon request.

 8. Pet Policy

• Only service animals with valid tags are permitted.

• Pets (dog/cat) must remain in carriers inside vehicles.

 9. Meet & Greet Procedures

       JFK AIRPORT

• Chauffeur meets at baggage claim with name sign unless parking is unavailable.

• Terminal Restrictions:

  • Terminals 1 & 2, 7 – Parking closed, curbside only.

  • Terminal 4, 8 – Meet & greet available if parking available.

  • Terminal 5 – Meet & greet not recommended due to limited parking.

• Vans & buses: curbside only.

  LGA AIRPORT 

• Chauffeur meets at baggage claim unless parking is unavailable.

• Terminal Notes:

  • Terminal A – Pickup outside baggage claim crosswalk.

  • Terminal B – Express pickup at Garage Level 2, Sections J/K.

  • Terminal C – Express pickup at Area 10A. 

• Vans & buses: curbside only.

  EWR AIRPORT

• Chauffeur meets at baggage claim unless parking is unavailable.

• Terminals A, B, C – Meet & greet available if parking available.

• Customs exit pickups possible.

• Vans & buses: curbside only.

 10. Liability

• Chauffeur On Demand Corp is not responsible for delays caused by weather, unsafe road conditions, gridlock traffic, or circumstances beyond its control.

• Company is not liable for articles left in vehicles.

• NYC DOT “gridlock days” may cause unavoidable delays; clients are advised to plan accordingly.