All deposits [30%] are NON refundable[30% will be charged when you reserve by phone or online as deposit]. Customer must give cell phone when they reserve specially if the pick up not from home [Airport, Seaport,Hotel,...]. Any cancellation the date of the service or during the 24 hours before the service time will be charged the total amount plus the gratuity,the total amount plus the 20% gratuity will be charged if the customer dose not show up.Cancellation must be by email not by phone.Any change for the vehicle type must be 1 week before the service date. Company is not liable in the event of mechanical breakdown while on charter and will only be responsible to get them to them direction with another vehicles in later time . The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party. A fee of 100.00 for each carpet or seat burn or smoking. Sanitation fee is 250.00. [Alcohol allowed only on the STRETCH LIMO ] Consumption and drug use is prohibited by law. Any fines will be paid for by the customer. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)). It is Illegal to stand through the sunroof. Smoking is not permitted in our limousines [Fine $100 for any passenger smoke in the car].. Overtime pay will apply after the first 10 minutes of prearranged time described on the run sheet[Waiting time 10 minutes free for the customer and us ]. Company is not responsible for delays or the termination in winter caused by unsafe road conditions (ice. not salted, accidents, etc.). Not responsible for articles left in the limousine. Balance must be paid before the beginning of the run. Vehicles cannot be loaded beyond seating capacity.The rate can be changed in bad weather [Rain,Snow,Hurricane,...]. The customer must reply to the reservation email after they reserve by phone and we email it to them [To confirm ],If not the reservation can be cancelled . Customer must show credit card and ID to the driver and sign for the total plus any waiting time or any extra fees before the run if the reservation done by phone .[We show you your estimated total upfront, which includes all charges with the exception of wait time, stops, parking and tolls, which cannot be calculated until the ride is complete] . Extra stops and waiting time will be extra charge.We do not charge for delayed flight.Waiting time will be charge $100 per hour for stretch limo or $2 per minute ,$75 per hour for SUV or $1.50 per minute, $60 per hour for sedan town car or $1 per minute.Waiting time will be charged after 30 minutes[30 Minutes free waiting time from the landing time for airport pick up and after 10 minutes for all other pick up ] for domestic flight and after 60 minutes for international flight from the landing time it depend from the vehicle type.